Shipping policy

Dispatch & Delivery

All orders are dispatched within 1–2 business days of being placed. Orders placed on Sundays or public holidays are dispatched the next business day. After dispatch, delivery usually takes 3–7 business days, depending on your location. These timelines are estimates, not guarantees.

Our Delivery Partners

We ship through trusted logistics partners, including Shiprocket, DTDC, Delhivery and others. We pick the most suitable partner for your pincode when we dispatch your order. You will receive a tracking link by SMS, WhatsApp or email once your order ships.

Shipping Charges

Free shipping on all prepaid orders. Cash on Delivery orders carry a COD fee of ₹99, shown at checkout. COD fee of ₹99 is non refundable in cases of Returns, Exchanges or any other issues with the order.

Delays

Delivery can sometimes be delayed for reasons outside our control. These include courier network issues, weather, festive-season volumes, strikes, local restrictions, an incorrect address, or the customer not being available. When this happens:

We will follow up with the courier on your behalf. Please contact us first, not the courier.
Homio is not liable for compensation, damages or losses arising from delays caused by logistics partners or events beyond our reasonable control.
If your order has not been delivered within 20 business days of dispatch, you may request cancellation. You will get a full refund (excluding the ₹99 COD fee, if applicable) to your original payment method once the shipment is returned to us or confirmed lost.

Lost or Damaged in Transit

If your shipment is lost, or arrives damaged or tampered with, contact us within 48 hours of delivery and include photos and an unboxing video. We will send a replacement or a refund (excluding the ₹99 COD fee, if applicable) after verification.

Undelivered / Returned to Origin

If an order comes back to us because of a wrong address, the customer being unreachable, or the customer refusing delivery, we will refund prepaid orders minus shipping charges of ₹300. Repeated refusals of COD orders may lead to COD being disabled for that account.

Address Changes

You can change the delivery address only before the order is dispatched. Contact us as soon as possible.

Customer Support

You can contact our customer support for any delivery issues. Kindly visit our Contact Us page.

Grievance Officer

Kuber Kalra, Director
Email: kubershah@homio.in
Address: 93-R, Model Town, Near Shivaji Lane-1, Panipat, Haryana – 132103

We acknowledge complaints within 48 hours and resolve them within 30 days.