Privacy policy

Privacy Policy

Last updated: 13 October 2026

Homio Furnishings Private Limited (CIN: U72900HR2021PTC093687), with its registered office at 93-R, Model Town, Near Shivaji Lane-1, Panipat, Haryana – 132103 (“Homio”, “we”, “us”, “our”), operates homio.in. In this policy, “you” means anyone who uses our website or buys from us.

This policy explains what personal data we collect, why we collect it, who we share it with, and the rights you have. It follows the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and related rules.

1. Information We Collect

Information you give us

• Name, phone number, email address, and billing and shipping addresses
• Order details, and messages you send to customer support
• Reviews, ratings, photos and videos you submit
• Bank or UPI details, only when you share them for a COD refund

Information collected automatically

• Device and browser details, IP address and approximate location
• Pages viewed, products browsed, cart activity, time spent on the site, clicks and scrolls
• Cookies and similar technologies (see our Cookie Policy)

Payment information

Card, UPI and net banking payments are handled directly by our checkout and payment partners. Homio does not see or store your full card details, CVV or banking passwords.

 

2. How We Use Your Information

• To process, ship and deliver your orders, and to handle returns, replacements and refunds
• To send order updates by SMS, WhatsApp and email
• To provide customer support and resolve complaints
• To keep you logged in and speed up checkout
• To display product reviews
• To understand how the site is used, so we can improve it
• To show you relevant ads on platforms such as Facebook, Instagram and Google
• To send offers and promotions, but only if you have opted in. You can opt out at any time.
• To prevent fraud, misuse of offers and repeated COD refusals
• To comply with legal, tax and accounting requirements

3. Who We Share Your Information With

We do not sell your personal data. We share it only with service providers who help us run our business, and only as much as they need:

 

 

About KwikPass: GoKwik KwikPass may recognise your phone number. If you have previously shopped on any store that uses GoKwik, it can log you in automatically and pre-fill your address. This is governed by GoKwik’s privacy policy.

 

About Microsoft Clarity: Clarity records anonymised sessions, such as clicks, scrolls and mouse movements, so we can improve the site. Sensitive fields like payment details are masked.

 

We may also disclose your data when the law requires it, in response to a court or government order, to protect our rights or prevent fraud, or as part of a merger or acquisition. In the case of a merger or acquisition, this policy will continue to apply.

Some partners may store data on servers outside India. Where that happens, we follow the DPDP Act’s rules on cross-border transfers.

 

4. Consent

• When you place an order or create an account, you consent to us using your data to fulfil and support your order.
• We (or in this GoKwik as they are our checkout partner) ask for marketing consent separately, for example through a checkbox at checkout or a WhatsApp or email opt-in. You can withdraw it at any time by replying STOP on WhatsApp, clicking “unsubscribe” in an email, or contacting us.
• Withdrawing consent does not affect processing that happened before you withdrew it.

5. How Long We Keep Your Data

We keep order and invoice records for as long as tax and accounting laws require, currently up to 8 years. We keep other personal data only for as long as we need it for the purposes above. After that, we delete or anonymise it.

 

6. Your Rights

Under the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you
• Correct or update inaccurate data
• Ask us to erase your data, unless the law requires us to keep it
• Withdraw your consent
• Nominate someone to exercise these rights on your behalf
• Raise a grievance with us. If you are not satisfied with our response, you can complain to the Data Protection Board of India.

To use any of these rights, contact our Grievance Officer (details below).

 

7. Data Security

We use reasonable security practices, including encrypted connections (HTTPS), secure payment partners and restricted access to customer data. No system is completely secure. If a data breach affects you, we will notify you and the relevant authorities as the law requires.

 

8. Children

Our website is not meant for anyone under 18. We do not knowingly collect data from children without verifiable parental consent. If you believe a child has shared data with us, please contact us and we will delete it.

 

9. Third-Party Links

Our site may link to other websites and platforms. Their own privacy policies apply, and we are not responsible for their practices.

 

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, with its “Last updated” date. If we make significant changes, we will notify you by email or with a notice on the website.

 

11. Contact & Grievance Officer

For general queries, please contact our customer support through our Contact Us page.

 

For privacy concerns or to exercise your rights:

 

Grievance Officer

Kuber Kalra, Director
Email: kubershah@homio.in
Address: 93-R, Model Town, Near Shivaji Lane-1, Panipat, Haryana – 132103

 

We acknowledge complaints within 48 hours and resolve them within 30 days.