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Refund policy

Returns & Cancellations


We want you to love what you bring home. If something isn’t right, here’s how we’ll fix it.


Return Window


Most products can be returned within 14 days of delivery. Items marked “Non-returnable” on the product page cannot be returned, unless they arrive damaged or defective (see below).


Conditions for Return


To be eligible, the product must be:

  • Unused, unwashed and in its original condition
  • In its original packaging, with all tags and labels intact
  • The same item that was delivered to you

We may reject a return if the product fails these conditions after inspection. If that happens, we will share the reason with photos, and you will have 5 days to respond.


Damaged, Defective or Wrong Item


If you receive a product that is damaged, defective, has missing parts or doesn’t match its description, contact our customer support within 48 hours of delivery. Please share photos and an unboxing video. Once we verify the issue, we will send a free replacement or a full refund (excluding the ₹99 COD fee, if applicable).


Marked Delivered but Not Received


If your order shows as delivered but you haven’t received it, report it within 2 days of the delivery confirmation and we will investigate with the courier.


How to Request a Return


To request a return, contact our customer support by visiting our Contact Us page and share your order ID and the reason for return. We will arrange a pickup from your delivery address within 7 days. If pickup isn’t available at your pin-code, we will share our address so you can ship the item to us. We will reimburse the shipping cost if a valid receipt is provided to us.


Return Shipping Charges


There are no return shipping charges. The COD fee of ₹99 is non-refundable in all cases.


Replacements


We offer a replacement when the exact same item is in stock. The replacement ships once we receive and inspect the original. If the item is out of stock, you can choose either:

  • A replacement with another product of your choice, or
  • A full refund (excluding the ₹99 COD fee, if applicable).

Refunds

  • We approve or reject refunds within 3 business days of receiving the returned item.
  • Prepaid orders are refunded to the original payment method within 7 business days of approval.
  • COD orders are refunded to your bank account or UPI ID within 5 business days of approval and receiving the item at our warehouse, once you share those details with us.
  • Your bank or card issuer may take a few extra days to show the credit.

Cancellations

  • Before dispatch: Cancel anytime for a 100% refund by contacting our customer support.
  • After dispatch / rejected at delivery: If a prepaid order is rejected at delivery or cancelled after dispatch, shipping charges of ₹300 will be deducted from your refund.
  • Delayed orders: If your order isn’t delivered within 20 business days of dispatch, you can cancel for a full refund (see our Shipping Policy).
  • Homio may cancel an order because of stock unavailability, a pricing error or suspected fraud. If we do, you will receive a full refund.

Contact Us


For any help with returns, replacements or cancellations, contact our customer support by visiting our Contact Us page.